In today’s world, finding craftsmen who care is rare. That’s the only way we have ever conducted our business, and our triple A Better Business Bureau rating, combined with our high Yelp ratings shows the experiences of those we serve. We’re keenly aware of the importance of customer satisfaction, and have built our business over the years strictly based on the recommendations of our customers. This is particularly important in the collision repair process. When insurance companies became involved in “Direct Repair” processes, that being the process where they recommend the repair facilities to their insureds, we had a decision to make. Do we participate in the insurance program and assure a constant flow of insurance referrals? Or do we chose to represent the customer in the repair process and remain loyal to our customers? We quickly learned that insurance companies were predominantly concerned with cost controls and cheaper repairs vrs. the quality repairs that we were used to performing. It should stand to reason that as a vehicle owner? “Cheaper” is not better. Quality however is. Based on that simple thought? It should also be understood that the goals of insurers are opposite of your goals as a vehicle owner. They want cheap and cost controlled while the vehicle owner wants quality and pre accident repairs. Cheaper repairs only benefit the insurer. They do NOT benefit the owner, and can reflect in repairs that later devalue the car’s trade in or resale values. At Belmont Auto? We represent YOU, the vehicle owner in the repair process, and will not sacrifice quality repairs for cheap cut rate costs or parts. We negotiate your repairs with the insurer to assure that ALL repairs are performed within their guidelines, but our high standard of quality. It doesn’t cost the vehicle owner one cent more then their deductible to assure that they are truly and properly represented in this way. If you’re going to pay a deductible anyway? Why not assure that it’s to YOUR benefit and not the insurance company’s?